Waterloo North Hydro has always offered great customer service. A merger, at this time may affect the utility's ability to maintain that level of service.
Any decision will need to ensure customers continue to receive reliable, high-quality service. Because Waterloo North Hydro is a well-run company that continues to invest in infrastructure renewal, we have an opportunity to explore the market from a position of strength. But it’s important to recognize the wide variety of factors placing stress on the electricity distribution sector, and we need to make a decision about the right form and size of utility best able to meet those challenges moving forward. This means having the resources required to continue to invest in modernizing our infrastructure in both the short and long-term.